Delete my Kaizo account

You can delete your account and all your data at any time, from the app or without it.

From the app (immediate)

1. Open Kaizo and go to Settings.
2. In the Account section, tap Delete my account.
3. Enter your password to confirm (account created with Google: Google may ask you to sign in again).

Before deleting, you can get a copy of your data: Settings → Account → Export my data.

Without the app

Send an e-mail to [email protected] from your account's e-mail address, with the subject "Delete my Kaizo account". We check that the request comes from you, then delete your account within 30 days at the latest and confirm it by e-mail.

Delete only some data

Without deleting your account, you can erase in the app: a session, a meal or food from the diary, a measurement or weigh-in, a progress photo, a dish you created, the assistant and coach history, and withdraw your consent to the AI (Settings → Privacy). For any other request, write to [email protected] from your account's e-mail address: we handle it within 30 days.

What is deleted

• your account, profile, preferences and plan;
• your programs, sessions, sets and records;
• your nutrition plans, diary, planned meals and the foods you created;
• your measurements, weigh-ins and progress photos;
• your conversations with the assistant and the coach, and your support requests;
• the packaging photos of the products you submitted;
• your consents, your notification settings and your user at OneSignal (notifications);
• your usage statistics: erased from the phone, and their deletion is requested from Google Firebase.

Deletion is permanent. Backup copies (made every night on our own infrastructure) are erased within 30 days at the latest.

What may be kept

• the AI safety log and the history of your consents, encrypted and pseudonymised, 3 years (see the privacy policy);
• AI cost statistics, with no link to your account;
• dishes and products already published in the shared catalogue, which contain no information about you;
• reviews given in the app, detached from your account;
• crash reports of the last 90 days, detached from your account;
• accounting records of payments (amounts, dates, Paddle identifiers), detached from your account, for the period required by law;
• reviews published on Google Play, handled by Google (you can delete them from Google Play).

Your subscription

A subscription bought on kaizo.fit (Paddle) is cancelled automatically and immediately when you delete your account; the current period is not refunded, except under the refund policy (request within 14 days of a payment). Invoices remain available from Paddle.

A subscription bought in an app store does not stop automatically: cancel it first in Google Play (Subscriptions). Purchase records remain handled by the store under its own rules.

Last updated: October 8, 2026