Refund policy

Kaizo Premium and Kaizo Coach are sold on kaizo.fit by our reseller Paddle.com, the Merchant of Record for all our orders. This page explains when and how you can get your money back.

1. 14 days, no questions asked

You can ask for a full refund within 14 days of any payment: the first payment after your free trial, and every renewal (monthly or yearly). You do not need to give a reason.

When a payment is refunded in full, your subscription stops at once and your account goes back to the Free plan. Your workouts, meals and progress are kept.

2. After 14 days

Payments older than 14 days are not refunded, and we do not refund part of a period. You can cancel at any time: you keep your plan until the end of the period you already paid for, and you are not charged again.

3. Free trial

The 14-day free trial costs nothing. Cancel before it ends and you will never be charged. We send you an e-mail 3 days before the first payment.

4. How to ask for a refund

• find your receipt e-mail from Paddle and follow the link, or go to paddle.net and look up your order with your e-mail address;
• or write to [email protected] from the e-mail address of your Kaizo account. We forward the request to Paddle the same working day.

The money goes back to the payment method you used, usually within 5 to 10 working days depending on your bank.

5. Cancelling

From the Checkout page (signed in) → Manage my subscription, or from Paddle's receipt e-mail. Cancellation takes effect at the end of the current period. Deleting your Kaizo account cancels the subscription immediately.

6. Your legal rights

If you live in the European Union or the United Kingdom, you have a 14-day right of withdrawal from a distance purchase. This policy gives you at least the same rights, for every payment. Nothing in this policy limits your statutory rights.

7. Purchases made through an app store

A subscription bought through an app store (Google Play, App Store) is refunded by that store, under its own rules.

8. Contact

WEDO TECHNOLOGY, Résidence Al Badr, Lot. 11, Bldg. 99, 2nd floor, Aïn Sebaâ, Casablanca, Morocco · [email protected]

Last updated: October 8, 2026